ENSEMBLE

The all-in-one platform for managing professional orders and associations.

 

Contact Information
1135 Grande Allée West, Suite 310
Québec, Quebec G1S 1E7
info@connexence.com
(418) 380-5815
Follow Us

 Assistance and service tickets

YOUR MEMBER AND USER SERVICE TOOL

Very popular among teams, this tool allows you to create tickets assigned to your members and users. You will be able to closely follow up on the requests received and track them.

This module also allows you to customize the nature of tickets, link internal resources to each ticket, add notes and create reminders.

employé offrant une assistance en ligne
Aide pour les usagers
Service à la clientèle en ligne

Features

Creating tickets
Creating notes
Customizing request types
Assigning a manager and transferring tickets
Adding attachments
Creating reminders
Adding due date
Email notification