1135 Grande Allée O #310
Québec, Québec G1S 1E7
(418) 380-5818

    Ensemble: Gestion harmonisée des membres

     Security and service level agreement

    A strong and powerful platform

    ENSEMBLE supports a massive number of connections daily and manages the safeguarding of millions of data of the Quebec professional system.


    Our risk management procedures guarantee, among other things, the availability of the solution at all times. Our team performs regular tests to ensure the security and compliance of our services.

    We offer a turnkey solution that ensures high security of your data and constant availability of services. We deal exclusively with hosting companies located in Canada!

    la protection des données

    Well protected data


    Your data is constantly mirrored in different physical locations. This ensures no data loss, even in the event of a major incident.


    We make punctual backups which allow, if necessary, to reconstitute the state of your portal at a precise date.


    We keep a history of all actions and modifications made on the platform. For example, if the address of a partner's profile has been modified, the original value remains traceable as well as the information regarding the user who modified it, the date and time of the modification and the user's location.


    At your request, Connexence can destroy all the data collected by the platform.


    The protection of your data being our priority, we use many encryption strategies.

    Secure transactions

    We do not store any data relating to users’ credit cards or other banking information, which ensures maximum protection.

    We also hold globally recognized security certifications such as PCI-SAQ-A and GDPR.

    Access and action logging

    Your management team retains full control over the access management of the portal. They can create and manage the types of profiles they assign to users according to their needs.

    Portal access is logged. We log the date and time of interaction, IP address, pages viewed, browser used, etc.

    Creation of security profiles
    Allocation of different cards to users
    Data history
    Data history
    Access history
    Email Authentication
    Securing documents
    Gestion des sauvegardes

    Service Level Agreement (SLA)

    A maintenance team is at your disposal 24/7 to ensure the smooth running of your platform. The maintenance team is composed of senior developers and system administrators who are always available in case of an incident. Customer service members are available Monday to Friday from 8:00 a.m. to 5:00 p.m.

    In case of a major emergency, the client can count on reliability, even outside our business hours. In addition to the escalation process and the availability of resources, we treat problems in a timeframe proportional to their severity. Assistance tickets are coded as follows:


    3 hour resolution target 


    8 hour resolution target


    5 day resolution target


    2 weeks resolution target

    The availability of the platform

    ENSEMBLE guarantees a solution available 99.9% of the time. The data-processing infrastructure set up as well as all the tools of monitoring were selected in order to guarantee a stability and an accessibility to the users. The whole of our solutions are equipped with systems making it possible to alert our personnel in the event of problem.