1135 Grande Allée O #310
Québec, Québec G1S 1E7
(418) 380-5818

    Ensemble: Gestion harmonisée des membres

     Customer Experience

    An invaluable feature: customer support !

    To help you take advantage of all the benefits and possibilities of the features offered on the platform, the customer experience department offers daily technical support and outstanding coaching.

    Customer satisfaction being our priority, our team is available and willing to help you using a human, educational and professional approach.

    Customer experience is:

    Expert team
    Training and coaching
    Ongoing user support
    Support ticket system
    Satisfaction surveys
    Documentation center

    Level of service

    A maintenance team is at your disposal 24/7 to ensure the smooth running of your platform. The maintenance team is composed of senior developers and system administrators who are always available in case of an incident. Customer service members are available Monday to Friday from 8:00 a.m. to 5:00 p.m.

    In case of a major emergency, the client can count on reliability, even outside our business hours. In addition to the escalation process and the availability of resources, we treat problems in a timeframe proportional to their severity.

    We turn your ideas into reality

    Our philosophy is to have our customers contribute to the evolution of the platform! To this end, we have set up an idea incubator, organized as a space for sharing and posting your needs and suggestions. With the desire to develop our platform and meet the collective needs of the professional community, the most popular suggestions are implemented monthly.

    Partage d'idée pour une plateforme évolutive