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Québec, Québec G1S 1E7
info@connexence.com
(418) 380-5818

    Ensemble: Gestion harmonisée des membres

     Assistance and service tickets

    YOUR MEMBER AND USER SERVICE TOOL

    Very popular among teams, this tool allows you to create tickets assigned to your members and users. You will be able to closely follow up on the requests received and track them.

    This module also allows you to customize the nature of tickets, link internal resources to each ticket, add notes and create reminders.

    employé offrant une assistance en ligne
    Aide pour les usagers
    Service à la clientèle en ligne

    Features

    Creating tickets
    Creating notes
    Customizing request types
    Assigning a manager and transferring tickets
    Adding attachments
    Creating reminders
    Adding due date
    Email notification